G2 Vendor Directory

Luna AI vs. Userback

A side-by-side comparison based on G2 review data.

MetricLuna AI

by Luna launches inc

Userback

by Userback

Overall rating4.94.7
Review count42291
Ease of use9.99.4
Ease of setup9.99.4
Quality of support9.99.5
Meets requirements9.69.2
NPS97.61904883.745583
Small Business40.5%88.8%
Mid-Market31.0%8.2%
Enterprise28.6%3.0%
Total page views176541
Total LLM citations1,2543,520

Luna AI

Luna is an AI Program Manager that gives Engineering and Product leaders visibility into goals, roadmap cost and ROI, initiative progress, and risks throughout the product lifecycle. Luna AI summarizes Jira and Slack data, such as issues, sprints and fix versions, and generates status and OKR updates, progress and risks reports on your behalf. Luna AI also creates roadmaps and stories to your sprints. With Luna’s simple and customizable UI, you can create and share plans with your managers and peers, no manual work required.

Pros

  • Visibility
  • Time-saving
  • Real-Time Collaboration
  • Project Management
  • Ease of Use
  • Intuitive

Userback

Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking.

Pros

  • Ease of Use
  • Feedback Management
  • Setup Ease
  • Features
  • Simple
  • Easy Setup