G2 Vendor Directory

LogRocket vs. Smartlook

A side-by-side comparison based on G2 review data.

MetricLogRocket

by LogRocket, Inc.

Smartlook

by Cisco

Overall rating4.64.6
Review count2,467874
Ease of use8.99.1
Ease of setup9.19.2
Quality of support9.09.0
Meets requirements9.19.0
NPS75.24549974.79092
Small Business59.6%85.3%
Mid-Market30.0%12.3%
Enterprise10.4%2.4%
Total page views3,271428
Total LLM citations12,3665,472

LogRocket

LogRocket is an AI session replay and product analytics tool that helps digital teams understand why users are having bad experiences and ship fixes more quickly. At the core of the platform is Galileo, LogRocket’s AI that continuously watches session replays from real users, reads support tickets, listens to customer calls, and tracks product changes to surface user struggles and technical issues automatically. LogRocket then routes these fixes into the development workflow (including AI coding tools such as Cursor and Claude Code) to help teams fix issues faster.

Pros

  • Session Replay
  • Ease of Use
  • Insights
  • User Insights
  • User Behavior Tracking
  • Recording

Smartlook

Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text.

Pros

  • Insights
  • Ease of Use
  • Analytics
  • User Interface
  • Free Usage
  • Value