Lang.ai vs. Microsoft Text Analytics API
A side-by-side comparison based on G2 review data.
| Metric | Lang.ai | Microsoft Text Analytics API |
|---|---|---|
| Overall rating | 4.9 | 4.4 |
| Review count | 24 | 14 |
| Ease of use | 9.3 | 8.9 |
| Ease of setup | 9.2 | 9.3 |
| Quality of support | 10.0 | 8.0 |
| Meets requirements | 9.1 | 8.2 |
| NPS | 95.454545 | 50 |
| Small Business | 17.4% | 57.1% |
| Mid-Market | 65.2% | 21.4% |
| Enterprise | 17.4% | 21.4% |
| Total page views | 48 | 76 |
| Total LLM citations | 110 | 14 |
Lang.ai
Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.
Microsoft Text Analytics API
Microsoft Text Analytics API is a suite of text analytics services that offer APIs for sentiment analysis, key phrase extraction and topic detection for English text, as well as language detection for 120 languages.