Lang.ai vs. Loris
A side-by-side comparison based on G2 review data.
| Metric | Lang.ai | Loris |
|---|---|---|
| Overall rating | 4.9 | 4.8 |
| Review count | 24 | 11 |
| Ease of use | 9.3 | 9.5 |
| Ease of setup | 9.2 | 9.5 |
| Quality of support | 10.0 | 10.0 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 95.454545 | 90.909091 |
| Small Business | 17.4% | 9.1% |
| Mid-Market | 65.2% | 72.7% |
| Enterprise | 17.4% | 18.2% |
| Total page views | 48 | 78 |
| Total LLM citations | 110 | 193 |
Lang.ai
Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.
Loris
Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place.