G2 Vendor Directory

Knowledge360 vs. Reputation

A side-by-side comparison based on G2 review data.

MetricKnowledge360

by Cipher Systems

Reputation

by Reputation

Overall rating4.64.5
Review count162,469
Ease of use8.69.1
Ease of setup8.48.8
Quality of support9.49.0
Meets requirements8.49.2
NPS7569.56341
Small Business37.5%29.0%
Mid-Market18.8%45.5%
Enterprise43.8%25.4%
Total page views1492,443
Total LLM citations9015,748

Knowledge360

Our users spend more time analyzing information and less time search for it. Knowledge360® is the product of our 24 years of market and competitive intelligence experience. Our built in knowledge management functionality makes this the only M/CI software tool to automatically identify and tag all information added. Where does Cipher's Knowledge360® Shine? There are plenty of competitive intelligence software tools on the market, so what makes Knowledge360® different?

Pros

    Reputation

    Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network.

    Pros

    • Ease of Use
    • Review Management
    • Helpful
    • Centralized Reviews
    • Reputation Management
    • Centralized Management