Threads vs. Keeping
A side-by-side comparison based on G2 review data.
| Metric | Threads | Keeping |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 13 | 71 |
| Ease of use | 9.0 | 9.1 |
| Ease of setup | 9.0 | 8.9 |
| Quality of support | 9.0 | 9.3 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 61.538462 | 61.428571 |
| Small Business | 23.1% | 78.9% |
| Mid-Market | 61.5% | 21.1% |
| Enterprise | 15.4% | 0.0% |
| Total page views | 393 | 170 |
| Total LLM citations | 1,247 | 148 |
Threads
Threads is a cloud based application that records your entire organisation's emails and phone calls and allows you to view, share and investigate them in an easy to use, familiar interface.
- User Interface
- Ease of Use
- Integrations
- Helpful
- Features
- Implementation Ease
Keeping
Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.
- Simple
- Ease of Use
- Team Collaboration
- Communication
- Easy Access
- Email Management