Threads vs. Kayako
A side-by-side comparison based on G2 review data.
| Metric | Threads | Kayako |
|---|---|---|
| Overall rating | 4.3 | 4.0 |
| Review count | 13 | 226 |
| Ease of use | 9.0 | 8.6 |
| Ease of setup | 9.0 | 8.3 |
| Quality of support | 9.0 | 8.3 |
| Meets requirements | 8.8 | 8.4 |
| NPS | 61.538462 | 35.714286 |
| Small Business | 23.1% | 54.8% |
| Mid-Market | 61.5% | 35.2% |
| Enterprise | 15.4% | 10.0% |
| Total page views | 393 | 319 |
| Total LLM citations | 1,247 | 6,628 |
Threads
Threads is a cloud based application that records your entire organisation's emails and phone calls and allows you to view, share and investigate them in an easy to use, familiar interface.
- User Interface
- Ease of Use
- Integrations
- Helpful
- Features
- Implementation Ease
Kayako
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.
- AI Assistance
- AI Efficiency
- Helpful
- AI Technology
- Automated Responses
- Response Time