G2 Vendor Directory

Jira Product Discovery vs. Userback

A side-by-side comparison based on G2 review data.

MetricJira Product Discovery

by Atlassian

Userback

by Userback

Overall rating4.34.7
Review count199291
Ease of use8.99.4
Ease of setup8.89.4
Quality of support8.79.5
Meets requirements9.09.2
NPS52.28426483.745583
Small Business40.2%88.8%
Mid-Market40.7%8.2%
Enterprise19.0%3.0%
Total page views1,985541
Total LLM citations8,8013,520

Jira Product Discovery

Jira Product Discovery is Atlassian’s purpose-built app for product teams to capture feedback, prioritize ideas using insights, and build roadmaps. Jira Product Discovery gives product teams a flexible system to capture feedback, prioritize with insights, and build roadmaps your stakeholders can (and want to) rally around. And it’s all connected to the work in Jira, so as priorities evolve, roadmaps and delivery stay in sync. The result? Stakeholders understand the why behind your roadmap, and teams get time back with the confidence to build the right thing.

Pros

  • Ease of Use
  • Flexibility
  • Organization
  • Integrations
  • Intuitive
  • Task Organization

Userback

Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking.

Pros

  • Ease of Use
  • Feedback Management
  • Setup Ease
  • Features
  • Simple
  • Easy Setup