G2 Vendor Directory

Jira Product Discovery vs. Gainsight Product Experience

A side-by-side comparison based on G2 review data.

MetricJira Product Discovery

by Atlassian

Gainsight Product Experience

by Gainsight Inc.

Overall rating4.34.4
Review count199243
Ease of use8.98.0
Ease of setup8.87.6
Quality of support8.78.9
Meets requirements9.08.7
NPS52.28426462.343096
Small Business40.2%21.0%
Mid-Market40.7%60.9%
Enterprise19.0%18.1%
Total page views1,985326
Total LLM citations8,8011,648

Jira Product Discovery

Jira Product Discovery is Atlassian’s purpose-built app for product teams to capture feedback, prioritize ideas using insights, and build roadmaps. Jira Product Discovery gives product teams a flexible system to capture feedback, prioritize with insights, and build roadmaps your stakeholders can (and want to) rally around. And it’s all connected to the work in Jira, so as priorities evolve, roadmaps and delivery stay in sync. The result? Stakeholders understand the why behind your roadmap, and teams get time back with the confidence to build the right thing.

Pros

  • Ease of Use
  • Flexibility
  • Organization
  • Integrations
  • Intuitive
  • Task Organization

Gainsight Product Experience

Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork.

Pros

  • Ease of Use
  • Reporting
  • Customer Engagement
  • Customer Support
  • User Interface
  • Easy Management