G2 Vendor Directory

ITC Cloud vs. Ultatel

A side-by-side comparison based on G2 review data.

MetricITC Cloud

by In-Telecom

Ultatel

by Ultatel

Overall rating4.44.7
Review count2054
Ease of use9.29.5
Ease of setup9.19.4
Quality of support9.69.6
Meets requirements8.99.5
NPS57.89473779.62963
Small Business45.0%74.1%
Mid-Market45.0%24.1%
Enterprise10.0%1.9%
Total page views271,061
Total LLM citations111,833

ITC Cloud

As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy!

Pros

  • Ease of Use
  • Efficiency
  • Reliability
  • Affordable
  • Remote Work
  • Cost Efficiency

Ultatel

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most.

Pros

  • Customer Support
  • Customer Service
  • Reliability
  • Helpful
  • Ease of Use
  • Call Recording