G2 Vendor Directory

Iperius Remote vs. Freshservice

A side-by-side comparison based on G2 review data.

MetricIperius Remote

by Enter

Freshservice

by Freshworks

Overall rating4.54.6
Review count271,366
Ease of use9.39.3
Ease of setup9.19.0
Quality of support9.59.1
Meets requirements9.19.0
NPS6875.644917
Small Business84.6%18.0%
Mid-Market15.4%60.9%
Enterprise0.0%21.1%
Total page views703,143
Total LLM citations25428,238

Iperius Remote

Remote Desktop Software, for Remote Support, Remote Access, and Online Meetings. Iperius Remote ensures fast and secure remote desktop connections. The software is convenient for both ITPROS and private individuals. Connect from any a PCs or Devices to another easily and stability. Iperius Remote allows connection over the internet. Remote Control Connect in a simple and rapid manner to any computer. Work as if you were present locally, transfer files, make use of chat. Complete Remote Desktop. Unattended access Install Iperius Remote as a service for unattended access.

Pros

  • User Interface
  • Security
  • Performance
  • Speed
  • Easy Access
  • Remote Control

Freshservice

Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.

Pros

  • Ease of Use
  • Features
  • Automation
  • Ticketing System
  • Ticket Management
  • User Interface