G2 Vendor Directory

Invgate Asset Management vs. Freshservice

A side-by-side comparison based on G2 review data.

MetricInvgate Asset Management

by InvGate

Freshservice

by Freshworks

Overall rating4.74.6
Review count111,366
Ease of use9.49.3
Ease of setup9.69.0
Quality of support9.29.1
Meets requirements9.49.0
NPS9075.644917
Small Business81.8%18.0%
Mid-Market0.0%60.9%
Enterprise18.2%21.1%
Total page views1783,143
Total LLM citations72628,238

Invgate Asset Management

InvGate Asset Management supports lifecycle management of physical, virtual, and cloud assets through a unified platform. IT and Operations teams can manage hardware, cloud infrastructure, contracts, and software from a single interface. With a focus on advanced automation, AI features are available across all plans. Features include asset tracking, device health monitoring, and automation to reduce manual tasks. InvGate Asset Management integrates with service management platforms including InvGate Service Management and ServiceNow.

Pros

    Freshservice

    Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.

    Pros

    • Ease of Use
    • Features
    • Automation
    • Ticketing System
    • Ticket Management
    • User Interface