G2 Vendor Directory

Incentivesmart Customer Loyalty vs. Smile.io

A side-by-side comparison based on G2 review data.

MetricIncentivesmart Customer Loyalty

by Incentivesmart

Smile.io

by Smile.io

Overall rating4.74.6
Review count12471
Ease of use9.49.3
Ease of setup9.39.3
Quality of support10.09.6
Meets requirements9.68.9
NPS7574.200426
Small Business25.0%92.5%
Mid-Market75.0%7.3%
Enterprise0.0%0.2%
Total page views691,783
Total LLM citations1011,315

Incentivesmart Customer Loyalty

Incentivesmart's Customer & Channel Loyalty platform is a B2B loyalty and incentive solution that helps businesses reward the right behaviours, strengthen customer and partner relationships, and drive repeat sales. Brands like Michelin, Miele, HOYA, and Norwegian Cruise Line trust us to design and run programmes that actually move the needle. Our Traction Framework methodology means we don't just hand you a platform and wish you luck. We help you understand what drives your customers and channel partners, then build a programme around that.

Pros

    Smile.io

    Smile.io is the leading loyalty platform built for scaling and enterprise commerce brands on Shopify Plus. Powering programs for over 100,000 merchants, Smile helps brands turn one-time shoppers into repeat, high-value customers through points, VIP tiers, referrals, and personalized rewards. As the only loyalty platform both Built for Shopify status and Shopify Technology Partner certification, Smile is both deeply integrated with Shopify's latest technology while being trusted by Shopify at scale. With Smile, you get both quality and scale.

    Pros

    • Ease of Use
    • Customer Support
    • Rewards Program
    • Easy Setup
    • Easy Integrations
    • Setup Ease