G2 Vendor Directory

IDETA vs. Gupshup

A side-by-side comparison based on G2 review data.

MetricIDETA

by IDETA

Gupshup

by Gupshup

Overall rating4.64.4
Review count3467
Ease of use9.29.0
Ease of setup9.69.0
Quality of support9.58.7
Meets requirements9.49.1
NPS75.75757666.666667
Small Business97.0%23.9%
Mid-Market3.0%46.3%
Enterprise0.0%29.9%
Total page views8932
Total LLM citations48,649

IDETA

Ideta helps companies build their own chatbots, voicebots or callbots, by providing them with a powerful, yet easy to use software. It makes it easy for non-developers to create their chatbot without coding. Within minutes, you can create conversational scenarios and build advanced dialogues for smooth conversations. Ideta also made NLP platforms, like Dialogflow, easy to use with a clean interface. Once you are done, link and launch your brand new chatbot everywhere you like. It can be integrated on Facebook, Slack, Telegram, Google Home and more.

Pros

    Gupshup

    Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, Akzo Nobel, Khan Academy, Unilever, MPL, Netflix, Flipkart, and Ola are a few of its leading clients. With a single messaging API for 30+ channels across voice, text, and chat, the Gupshup Conversation Cloud powers over 10 billion messages per month.

    Pros

    • Ease of Use
    • Customer Support
    • Helpful
    • Easy Integrations
    • Features
    • Staff Support