IBM OpenPages vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | IBM OpenPages | Freshservice |
|---|---|---|
| Overall rating | 4.2 | 4.6 |
| Review count | 76 | 1,366 |
| Ease of use | 8.6 | 9.3 |
| Ease of setup | 8.3 | 9.0 |
| Quality of support | 8.6 | 9.1 |
| Meets requirements | 8.7 | 9.0 |
| NPS | 37.878788 | 75.644917 |
| Small Business | 28.4% | 18.0% |
| Mid-Market | 37.8% | 60.9% |
| Enterprise | 33.8% | 21.1% |
| Total page views | 635 | 3,143 |
| Total LLM citations | 3,921 | 28,238 |
IBM OpenPages
OpenPages is an AI-powered, easy-to-use, and highly scalable GRC management solution that runs on any cloud and centralizes siloed risk management functions into a single environment. OpenPages lays emphasis upon ‘GRC is Everyone’s Business’ strategy by establishing a risk and compliance culture that promotes inclusiveness, consistency and transparency Easy-to-use, highly configurable and requires little/no training Saves time - Users are guided by an AI powered virtual assistant giving real-time answers to users.
- Risk Management
- Time-saving
- Security
- Ease of Use
- Automation
- Audit Management
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface