G2 Vendor Directory

IBM Business Automation Workflow (BAW) vs. Pega Platform

A side-by-side comparison based on G2 review data.

MetricIBM Business Automation Workflow (BAW)

by IBM

Pega Platform

by Pegasystems

Overall rating4.44.2
Review count111278
Ease of use8.68.6
Ease of setup7.38.3
Quality of support8.18.5
Meets requirements8.78.7
NPS57.33333344.723618
Small Business18.9%13.8%
Mid-Market33.3%19.2%
Enterprise47.7%67.0%
Total page views300768
Total LLM citations1,7938,670

IBM Business Automation Workflow (BAW)

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work. In addition to process management, workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes. You can choose a deployment option most convenient for your business based on your needs.

Pros

  • Ease of Use

Pega Platform

Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow.

Pros

  • Customer Support
  • Features
  • Integrations
  • Ease of Use
  • Data Management
  • Process Management