IBM Business Automation Workflow (BAW) vs. Next Matter
A side-by-side comparison based on G2 review data.
| Metric | IBM Business Automation Workflow (BAW) | Next Matter |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 111 | 33 |
| Ease of use | 8.6 | 8.0 |
| Ease of setup | 7.3 | 8.8 |
| Quality of support | 8.1 | 8.8 |
| Meets requirements | 8.7 | 8.1 |
| NPS | 57.333333 | 54.545455 |
| Small Business | 18.9% | 30.3% |
| Mid-Market | 33.3% | 66.7% |
| Enterprise | 47.7% | 3.0% |
| Total page views | 300 | 58 |
| Total LLM citations | 1,793 | 115 |
IBM Business Automation Workflow (BAW)
IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work. In addition to process management, workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes. You can choose a deployment option most convenient for your business based on your needs.
- Ease of Use
Next Matter
Next Matter is the only process orchestration platform that empowers business users to publish automated workflows—without relying on IT. Purpose-built for the AI era, it combines the flexibility of case management with the structure of enterprise-grade iBPMS, designed for business teams, governed by IT. With Next Matter, users orchestrate people, systems, and data through a visual drag-and-drop workflow builder, no-code interfaces for team and guest actions, and dashboards that deliver end-to-end transparency.
- Ease of Use
- Easy Setup
- Process Efficiency
- Efficiency
- Easy Creation
- Software Updates