G2 Vendor Directory

IBM Business Automation Workflow (BAW) vs. Next Matter

A side-by-side comparison based on G2 review data.

MetricIBM Business Automation Workflow (BAW)

by IBM

Next Matter

by Next Matter

Overall rating4.44.4
Review count11133
Ease of use8.68.0
Ease of setup7.38.8
Quality of support8.18.8
Meets requirements8.78.1
NPS57.33333354.545455
Small Business18.9%30.3%
Mid-Market33.3%66.7%
Enterprise47.7%3.0%
Total page views30058
Total LLM citations1,793115

IBM Business Automation Workflow (BAW)

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work. In addition to process management, workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes. You can choose a deployment option most convenient for your business based on your needs.

Pros

  • Ease of Use

Next Matter

Next Matter is the only process orchestration platform that empowers business users to publish automated workflows—without relying on IT. Purpose-built for the AI era, it combines the flexibility of case management with the structure of enterprise-grade iBPMS, designed for business teams, governed by IT. With Next Matter, users orchestrate people, systems, and data through a visual drag-and-drop workflow builder, no-code interfaces for team and guest actions, and dashboards that deliver end-to-end transparency.

Pros

  • Ease of Use
  • Easy Setup
  • Process Efficiency
  • Efficiency
  • Easy Creation
  • Software Updates