IBM Apptio vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | IBM Apptio | Freshservice |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 204 | 1,366 |
| Ease of use | 8.3 | 9.3 |
| Ease of setup | 7.7 | 9.0 |
| Quality of support | 8.6 | 9.1 |
| Meets requirements | 8.7 | 9.0 |
| NPS | 51.741294 | 75.644917 |
| Small Business | 13.8% | 18.0% |
| Mid-Market | 18.2% | 60.9% |
| Enterprise | 67.9% | 21.1% |
| Total page views | 1,000 | 3,143 |
| Total LLM citations | 3,900 | 28,238 |
IBM Apptio
IBM Apptio is a comprehensive, suite of IT Financial Management (ITFM) solutions designed to help organizations modernize how they plan, understand, and optimize IT spend. Whether you’re building foundational ITFM capabilities or advancing a mature practice, IBM Apptio meets you where you are and scales with you as your needs evolve. Built for speed and ease of use, IBM Apptio enables teams to replace manual spreadsheets and quickly gain defensible visibility of financial and operational data, through streamlined, automated workflows.
- Ease of Use
- Useful
- Reporting
- Cost Efficiency
- Customization
- Easy Setup
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface