G2 Vendor Directory

HelpWire vs. TSplus

A side-by-side comparison based on G2 review data.

MetricHelpWire

by Electronic Team

TSplus

by TSplus

Overall rating4.84.9
Review count3168
Ease of use9.59.5
Ease of setup9.69.5
Quality of support9.59.4
Meets requirements9.49.3
NPS9095.384615
Small Business80.6%74.2%
Mid-Market19.4%22.7%
Enterprise0.0%3.0%
Total page views450576
Total LLM citations1,2863,075

HelpWire

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.

Pros

  • Simplicity
  • Reliable
  • Connection Speed
  • Customer Support
  • User-Friendly
  • Issue Resolution

TSplus

TSplus is the ideal alternative to Microsoft RDS and Citrix to web-enable your legacy apps, create SaaS solutions or remotely access your centralized corporate tools and files. TSplus Remote Access offers a reliable and scalable way to web-enable your Windows Applications hosted on premise or in the cloud. TSplus empowers users with instant, intuitive and seamless access to Windows-based applications and desktops, from any browser on any device, including PCs, Macs, smartphones and tablets.

Pros

  • Ease of Use
  • Setup Ease
  • Customer Support
  • Security Focus
  • Time Efficiency
  • Performance