G2 Vendor Directory

HelpWire vs. RemotePC

A side-by-side comparison based on G2 review data.

MetricHelpWire

by Electronic Team

RemotePC

by IDrive

Overall rating4.84.7
Review count31706
Ease of use9.59.6
Ease of setup9.69.5
Quality of support9.59.3
Meets requirements9.49.5
NPS9083.618234
Small Business80.6%90.7%
Mid-Market19.4%7.3%
Enterprise0.0%2.0%
Total page views4502,032
Total LLM citations1,2869,707

HelpWire

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.

Pros

  • Simplicity
  • Reliable
  • Connection Speed
  • Customer Support
  • User-Friendly
  • Issue Resolution

RemotePC

RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises

Pros

  • Ease of Use
  • Easy Setup
  • Easy Access
  • Affordable
  • Remote Access
  • Mobile Compatibility