HelpWire vs. Glance
A side-by-side comparison based on G2 review data.
| Metric | HelpWire | Glance |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 31 | 23 |
| Ease of use | 9.5 | 9.6 |
| Ease of setup | 9.6 | 9.7 |
| Quality of support | 9.5 | 9.5 |
| Meets requirements | 9.4 | 9.6 |
| NPS | 90 | 69.565217 |
| Small Business | 80.6% | 17.4% |
| Mid-Market | 19.4% | 56.5% |
| Enterprise | 0.0% | 26.1% |
| Total page views | 450 | 425 |
| Total LLM citations | 1,286 | 1,160 |
HelpWire
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
- Simplicity
- Reliable
- Connection Speed
- Customer Support
- User-Friendly
- Issue Resolution
Glance
Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX.
- Ease of Use