G2 Vendor Directory

HelpWire vs. Getscreen.me

A side-by-side comparison based on G2 review data.

MetricHelpWire

by Electronic Team

Getscreen.me

by Getscreen.me

Overall rating4.84.8
Review count31264
Ease of use9.59.5
Ease of setup9.69.5
Quality of support9.59.3
Meets requirements9.49.4
NPS9084.615385
Small Business80.6%90.9%
Mid-Market19.4%8.3%
Enterprise0.0%0.8%
Total page views450309
Total LLM citations1,2861,714

HelpWire

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.

Pros

  • Simplicity
  • Reliable
  • Connection Speed
  • Customer Support
  • User-Friendly
  • Issue Resolution

Getscreen.me

Getscreen.me is a cloud-based web service for remote desktop connection in web. Cloud-based software for administration, technical support and remote work. You can get access to any Windows, macOS, Linux and Android devices. Remote access for a two clicks! All service plans offer two-factor authorization in the personal account via e-mail, Telegram and Google Authenticator. Availibable session recordings and connection history.

Pros

  • Ease of Use
  • Remote Access
  • Easy Setup
  • Easy to Access
  • Intuitive Interface
  • Easy Connection