Helpdesk 365 vs. Vivantio
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | Vivantio |
|---|---|---|
| Overall rating | 4.7 | 4.3 |
| Review count | 258 | 295 |
| Ease of use | 9.5 | 8.8 |
| Ease of setup | 9.3 | 8.4 |
| Quality of support | 9.8 | 9.2 |
| Meets requirements | 9.3 | 8.9 |
| NPS | 85.214008 | 51.70068 |
| Small Business | 14.3% | 14.6% |
| Mid-Market | 73.2% | 57.3% |
| Enterprise | 12.5% | 28.1% |
| Total page views | 1,405 | 506 |
| Total LLM citations | 2,418 | 484 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
Vivantio
Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.
- Ease of Use
- Efficiency
- Customization
- Customizability
- Features
- Customer Support