Helpdesk 365 vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | TOPdesk |
|---|---|---|
| Overall rating | 4.7 | 4.1 |
| Review count | 258 | 30 |
| Ease of use | 9.5 | 8.3 |
| Ease of setup | 9.3 | 7.7 |
| Quality of support | 9.8 | 9.0 |
| Meets requirements | 9.3 | 8.8 |
| NPS | 85.214008 | 42.857143 |
| Small Business | 14.3% | 20.0% |
| Mid-Market | 73.2% | 43.3% |
| Enterprise | 12.5% | 36.7% |
| Total page views | 1,405 | 251 |
| Total LLM citations | 2,418 | 1,529 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive