Helpdesk 365 vs. Suptask
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | Suptask |
|---|---|---|
| Overall rating | 4.7 | 4.8 |
| Review count | 258 | 26 |
| Ease of use | 9.5 | 9.4 |
| Ease of setup | 9.3 | 9.3 |
| Quality of support | 9.8 | 9.7 |
| Meets requirements | 9.3 | 9.2 |
| NPS | 85.214008 | 92.307692 |
| Small Business | 14.3% | 46.2% |
| Mid-Market | 73.2% | 50.0% |
| Enterprise | 12.5% | 3.8% |
| Total page views | 1,405 | 54 |
| Total LLM citations | 2,418 | 119 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
Suptask
The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets.
- Employee Appreciation
- Time-Saving
- Ease of Use
- Customer Support
- Channel Management
- Helpful