Helpdesk 365 vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 258 | 2,010 |
| Ease of use | 9.5 | 8.8 |
| Ease of setup | 9.3 | 8.4 |
| Quality of support | 9.8 | 8.8 |
| Meets requirements | 9.3 | 9.1 |
| NPS | 85.214008 | 65.143464 |
| Small Business | 14.3% | 6.0% |
| Mid-Market | 73.2% | 21.9% |
| Enterprise | 12.5% | 72.1% |
| Total page views | 1,405 | 8,309 |
| Total LLM citations | 2,418 | 29,556 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations