Helpdesk 365 vs. Salesforce IT Service
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | Salesforce IT Service |
|---|---|---|
| Overall rating | 4.7 | 4.2 |
| Review count | 258 | 228 |
| Ease of use | 9.5 | 8.5 |
| Ease of setup | 9.3 | 8.0 |
| Quality of support | 9.8 | 8.1 |
| Meets requirements | 9.3 | 8.1 |
| NPS | 85.214008 | 40.223464 |
| Small Business | 14.3% | 31.6% |
| Mid-Market | 73.2% | 40.4% |
| Enterprise | 12.5% | 28.1% |
| Total page views | 1,405 | 835 |
| Total LLM citations | 2,418 | 0 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
Salesforce IT Service
Solve IT problems proactively, 24/7 with AI agents. Built natively on the #1 service platform – Salesforce – Agentforce IT Service is more than an ITSM solution. Empower your employees to resolve issues right where they work using AI agents for employees– in Slack, Teams, and more. Autonomously manage the full service lifecycle, from incident to change management, on a single, unified data model. Scalable and secure, it ensures round the clock support while reducing MTTR and boosting overall organizational productivity.