Helpdesk 365 vs. Proactivanet
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | Proactivanet |
|---|---|---|
| Overall rating | 4.7 | 4.8 |
| Review count | 258 | 65 |
| Ease of use | 9.5 | 9.4 |
| Ease of setup | 9.3 | 9.1 |
| Quality of support | 9.8 | 9.5 |
| Meets requirements | 9.3 | 9.5 |
| NPS | 85.214008 | 93.75 |
| Small Business | 14.3% | 13.8% |
| Mid-Market | 73.2% | 52.3% |
| Enterprise | 12.5% | 33.8% |
| Total page views | 1,405 | 142 |
| Total LLM citations | 2,418 | 417 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
Proactivanet
Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries.
- Customization
- Customer Support
- Ease of Use
- Automation
- Configuration Ease
- Customizability