Helpdesk 365 vs. Milvus TI
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | Milvus TI |
|---|---|---|
| Overall rating | 4.7 | 4.8 |
| Review count | 258 | 132 |
| Ease of use | 9.5 | 9.4 |
| Ease of setup | 9.3 | 9.2 |
| Quality of support | 9.8 | 9.3 |
| Meets requirements | 9.3 | 9.5 |
| NPS | 85.214008 | 92.424242 |
| Small Business | 14.3% | 44.7% |
| Mid-Market | 73.2% | 42.4% |
| Enterprise | 12.5% | 12.9% |
| Total page views | 1,405 | 1,093 |
| Total LLM citations | 2,418 | 319 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
Milvus TI
O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento.
- Asset Management
- Efficiency
- Ticket Management
- Automation
- Ticketing System
- Tracking Ease