Helpdesk 365 vs. Halp
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | Halp |
|---|---|---|
| Overall rating | 4.7 | 4.7 |
| Review count | 258 | 49 |
| Ease of use | 9.5 | 9.5 |
| Ease of setup | 9.3 | 9.4 |
| Quality of support | 9.8 | 9.7 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 85.214008 | 77.55102 |
| Small Business | 14.3% | 12.5% |
| Mid-Market | 73.2% | 83.3% |
| Enterprise | 12.5% | 4.2% |
| Total page views | 1,405 | 36 |
| Total LLM citations | 2,418 | 40 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
Halp
Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations teams at G2, Pipedrive, GitHub, Slack, ClassPass, and many more. Opening up a ticket is as simple as adding a 🎫 emoji (aka :ticket:) to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack's interface.