Helpdesk 365 vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | Freshservice |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 258 | 1,366 |
| Ease of use | 9.5 | 9.3 |
| Ease of setup | 9.3 | 9.0 |
| Quality of support | 9.8 | 9.1 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 85.214008 | 75.644917 |
| Small Business | 14.3% | 18.0% |
| Mid-Market | 73.2% | 60.9% |
| Enterprise | 12.5% | 21.1% |
| Total page views | 1,405 | 3,143 |
| Total LLM citations | 2,418 | 28,238 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface