Helpdesk 365 vs. BMC Helix ITSM
A side-by-side comparison based on G2 review data.
| Metric | Helpdesk 365 | BMC Helix ITSM |
|---|---|---|
| Overall rating | 4.7 | 3.7 |
| Review count | 258 | 301 |
| Ease of use | 9.5 | 7.6 |
| Ease of setup | 9.3 | 7.5 |
| Quality of support | 9.8 | 7.8 |
| Meets requirements | 9.3 | 8.3 |
| NPS | 85.214008 | 10.452962 |
| Small Business | 14.3% | 4.7% |
| Mid-Market | 73.2% | 20.3% |
| Enterprise | 12.5% | 75.0% |
| Total page views | 1,405 | 548 |
| Total LLM citations | 2,418 | 5,396 |
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management