Handshake vs. Consio

Handshake: B2B customer ordering and sales rep order entry solutions. Handshake is for companies like brands, manufacturers and distributors who are selling to retail stores or other business customers. For customer ordering - Handshake helps you provide a modern B2B eCommerce experience for easy online ordering and a mobile app for shelf-side orders when your customers are out on the floor. For sales rep ordering - Handshake provides a dedicated sales rep app that gives them the customer, product, pricing and inventory information they need to have better customer conversations.

Consio is a Shopify-native AI phone platform for ecommerce teams, with AI voice agents that handle both inbound and outbound calls. For support teams, Consio's AI voice agent answers inbound calls 24/7 with full Shopify context and live stock levels. It resolves order status questions, returns, FAQs, product inquiries and after-hours requests, cancels orders within your rules, sends SMS updates with tracking or product links, and books a real callback for your team when a caller needs a person. IVR menus, call queues and smart routing send high-value calls to the right human agent.