Google Cloud Dialogflow vs. Haptik
A side-by-side comparison based on G2 review data.
| Metric | Google Cloud Dialogflow | Haptik |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 151 | 171 |
| Ease of use | 8.8 | 9.0 |
| Ease of setup | 8.8 | 8.7 |
| Quality of support | 8.6 | 9.0 |
| Meets requirements | 8.8 | 8.6 |
| NPS | 51.724138 | 66.26506 |
| Small Business | 40.9% | 19.8% |
| Mid-Market | 26.2% | 50.9% |
| Enterprise | 32.9% | 29.3% |
| Total page views | 946 | 774 |
| Total LLM citations | 22,796 | 3,131 |
Google Cloud Dialogflow
Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard).
- Ease of Use
- Intuitive
- Integrations
- Easy Setup
- NLP Capabilities
- Helpful
Haptik
Haptik builds agentic AI-driven voice and chat experiences that acquire, engage, and retain customers across 20+ channels and 100+ languages. Our multi-agent orchestration platform resolves queries, takes real actions across your CRM, ticketing, and MarTech stack while sounding like a real human. Trusted by Reliance Jio, Indian Oil Corporation Ltd, CEAT, Upstox, McDonald's, Prime Health, Pantheon Development, P&G, and Varun Beverages, Haptik has been recognized as the 𝗕𝗲𝘀𝘁 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗮𝗻𝗱 𝗩𝗼𝗶𝗰𝗲 𝗔𝗜 𝗖𝗼𝗺𝗽𝗮𝗻𝘆, Category Leader by Gartner, G2, and Opus
- Helpful
- Ease of Use
- Features
- Customer Support
- Efficiency
- Integrations