G2 Vendor Directory

Glow vs. Userback

A side-by-side comparison based on G2 review data.

MetricGlow

by Glow

Userback

by Userback

Overall rating4.74.7
Review count49291
Ease of use9.29.4
Ease of setup9.69.4
Quality of support9.09.5
Meets requirements9.69.2
NPS83.33333383.745583
Small Business53.3%88.8%
Mid-Market33.3%8.2%
Enterprise13.3%3.0%
Total page views664541
Total LLM citations7683,520

Glow

Hi. We’re Glow. Researchers of all capabilities use Glow to run market research surveys with real people around the world. Our mission is to reduce the risk in decision making by democratising access to market research on our easy to use research platform. Glow's advanced survey software captures quality human responses to power better products, services and experiences. The Glow platform makes it easy to create, share and deploy rich surveys to over 130m people in 90+ countries around the world, leading to better brands, products, services and experiences.

Pros

  • Ease of Use
  • Intuitive
  • Helpful
  • Simple
  • Setup Ease
  • Easy Setup

Userback

Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking.

Pros

  • Ease of Use
  • Feedback Management
  • Setup Ease
  • Features
  • Simple
  • Easy Setup