Glow vs. Userback
A side-by-side comparison based on G2 review data.
| Metric | Glow | Userback |
|---|---|---|
| Overall rating | 4.7 | 4.7 |
| Review count | 49 | 291 |
| Ease of use | 9.2 | 9.4 |
| Ease of setup | 9.6 | 9.4 |
| Quality of support | 9.0 | 9.5 |
| Meets requirements | 9.6 | 9.2 |
| NPS | 83.333333 | 83.745583 |
| Small Business | 53.3% | 88.8% |
| Mid-Market | 33.3% | 8.2% |
| Enterprise | 13.3% | 3.0% |
| Total page views | 664 | 541 |
| Total LLM citations | 768 | 3,520 |
Glow
Hi. We’re Glow. Researchers of all capabilities use Glow to run market research surveys with real people around the world. Our mission is to reduce the risk in decision making by democratising access to market research on our easy to use research platform. Glow's advanced survey software captures quality human responses to power better products, services and experiences. The Glow platform makes it easy to create, share and deploy rich surveys to over 130m people in 90+ countries around the world, leading to better brands, products, services and experiences.
- Ease of Use
- Intuitive
- Helpful
- Simple
- Setup Ease
- Easy Setup
Userback
Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking.
- Ease of Use
- Feedback Management
- Setup Ease
- Features
- Simple
- Easy Setup