G2 Vendor Directory

Gengage vs. LimeChat

A side-by-side comparison based on G2 review data.

MetricGengage

by Glov

LimeChat

by Limechat

Overall rating4.44.6
Review count5331
Ease of use9.68.8
Ease of setup9.28.7
Quality of support9.59.5
Meets requirements9.48.9
NPS58.49056677.419355
Small Business88.2%61.3%
Mid-Market9.8%38.7%
Enterprise2.0%0.0%
Total page views691240
Total LLM citations852,029

Gengage

Gengage AI is a smart e-commerce chatbot built to help "e-commerce brands" engage customers, simplify product discovery, and drive more sales. Fully integrated into your website, it works as a real-time virtual shopping assistant — answering questions, comparing products, suggesting the best options, and making the buying journey effortless. Unlike traditional chatbots, Gengage uses advanced AI to deliver natural, context-aware conversations that adapt to each shopper’s needs.

Pros

    LimeChat

    LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more.

    Pros

    • Customer Support
    • Features
    • Helpful
    • Ease of Use
    • Customer Satisfaction
    • Customer Focused