G2 Vendor Directory

Gainsight Product Experience vs. Userpilot

A side-by-side comparison based on G2 review data.

MetricGainsight Product Experience

by Gainsight Inc.

Userpilot

by Userpilot

Overall rating4.44.6
Review count2431,020
Ease of use8.08.8
Ease of setup7.68.8
Quality of support8.99.5
Meets requirements8.79.0
NPS62.34309675.834971
Small Business21.0%39.9%
Mid-Market60.9%55.2%
Enterprise18.1%4.8%
Total page views3264,575
Total LLM citations1,64815,364

Gainsight Product Experience

Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork.

Pros

  • Ease of Use
  • Reporting
  • Customer Engagement
  • Customer Support
  • User Interface
  • Easy Management

Userpilot

Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption. Userpilot allows teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, collect feedback in-app , all code-free. It also provides you with powerful product analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions.

Pros

  • Ease of Use
  • Intuitive
  • Easy Setup
  • Customer Support
  • Helpful
  • Analytics