G2 Vendor Directory

Gainsight Product Experience vs. Fullstory

A side-by-side comparison based on G2 review data.

MetricGainsight Product Experience

by Gainsight Inc.

Fullstory

by Fullstory

Overall rating4.44.5
Review count2431,052
Ease of use8.08.5
Ease of setup7.68.6
Quality of support8.99.1
Meets requirements8.78.9
NPS62.34309670.667957
Small Business21.0%37.8%
Mid-Market60.9%43.9%
Enterprise18.1%18.3%
Total page views3263,734
Total LLM citations1,64823,312

Gainsight Product Experience

Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork.

Pros

  • Ease of Use
  • Reporting
  • Customer Engagement
  • Customer Support
  • User Interface
  • Easy Management

Fullstory

Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-centric enterprises rely on Fullstory to uncover and eliminate the friction buried between clicks and across workflows, turning frustrated visitors and employees into unwavering advocates.

Pros

  • Ease of Use
  • Insights
  • Customer Support
  • Helpful
  • Data Analytics
  • Session Replay