G2 Vendor Directory

Freshchat vs. Workspace 365

A side-by-side comparison based on G2 review data.

MetricFreshchat

by Freshworks

Workspace 365

by New Day at Work B.V.

Overall rating4.44.6
Review count50433
Ease of use9.28.8
Ease of setup8.99.0
Quality of support8.99.4
Meets requirements8.89.1
NPS62.15644884.848485
Small Business58.3%15.2%
Mid-Market35.2%39.4%
Enterprise6.6%45.5%
Total page views1,31375
Total LLM citations14,28064

Freshchat

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary.

Pros

  • Ease of Use
  • Helpful
  • Features
  • Automation
  • Integrations
  • User Interface

Workspace 365

At Workspace 365, we believe in simplifying the digital environment to help employees achieve their ultimate work focus. Our personalised digital workplace provides centralised access to all your necessary applications, company information, and personal documents. We integrate everything into one interface, seamlessly connecting legacy and cloud applications to enhance collaboration and create a unified digital experience. With Workspace 365, you can access your workspace from anywhere, at any time, and on any device.

Pros

  • Ease of Use
  • Customer Support