Freshchat vs. Upbase

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary.

Upbase is project management software built specifically for small agencies running client work. Most project management tools are built for internal teams. They treat clients as an afterthought: invite a client to a project and they see everything or nothing. Work for one client is scattered across projects, with no single place to see it all. And you don't find out if a project was profitable until it's too late. Upbase is built around the client, not the project.