G2 Vendor Directory

Freshchat vs. MangoApps

A side-by-side comparison based on G2 review data.

MetricFreshchat

by Freshworks

MangoApps

by MangoApps

Overall rating4.44.2
Review count504126
Ease of use9.28.6
Ease of setup8.98.2
Quality of support8.99.0
Meets requirements8.88.7
NPS62.15644844.067797
Small Business58.3%20.6%
Mid-Market35.2%57.1%
Enterprise6.6%22.2%
Total page views1,313284
Total LLM citations14,2802,065

Freshchat

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary.

Pros

  • Ease of Use
  • Helpful
  • Features
  • Automation
  • Integrations
  • User Interface

MangoApps

MangoApps is a leading intranet platform and employee hub that brings together your people, knowledge, tools, and AI in one secure, unified digital workplace. Whether you’re managing desk-based teams, frontline employees, or a mix of both, MangoApps replaces disconnected apps and outdated systems with a single source of truth—accessible anytime, anywhere, on any device. The platform combines a modern intranet, a frontline employee app, and an AI-powered knowledge experience to make work simpler, faster, and more connected.

Pros

  • Intuitive
  • Ease of Use
  • Team Collaboration
  • Features
  • Flexibility
  • Engagement