G2 Vendor Directory

Freshchat vs. BlackBerry UEM

A side-by-side comparison based on G2 review data.

MetricFreshchat

by Freshworks

BlackBerry UEM

by BlackBerry

Overall rating4.43.8
Review count504376
Ease of use9.28.3
Ease of setup8.97.8
Quality of support8.98.2
Meets requirements8.88.4
NPS62.15644811.84573
Small Business58.3%26.4%
Mid-Market35.2%19.2%
Enterprise6.6%54.4%
Total page views1,313343
Total LLM citations14,2801,676

Freshchat

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary.

Pros

  • Ease of Use
  • Helpful
  • Features
  • Automation
  • Integrations
  • User Interface

BlackBerry UEM

BlackBerry UEM is a suite of solutions that all rely on the same foundation of security to secure the digital workplace. It keeps employees productive on any device, anywhere, while allowing your security team to manage diverse devices, ensure data security, support remote work, and reduce operational costs. Gain comprehensive control, enhance security, and streamline your IT operations.

Pros

  • Administration Management
  • Security
  • Organization
  • Reliability
  • Solutions
  • Ease of Use