Freshservice vs. Zluri
A side-by-side comparison based on G2 review data.
| Metric | Freshservice | Zluri |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 1,366 | 177 |
| Ease of use | 9.3 | 9.0 |
| Ease of setup | 9.0 | 8.7 |
| Quality of support | 9.1 | 9.8 |
| Meets requirements | 9.0 | 9.1 |
| NPS | 75.644917 | 79.885057 |
| Small Business | 18.0% | 11.9% |
| Mid-Market | 60.9% | 65.5% |
| Enterprise | 21.1% | 22.6% |
| Total page views | 3,143 | 989 |
| Total LLM citations | 28,238 | 9,908 |
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface
Zluri
Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviews, all from a single, intuitive interface. Zluri helps organizations automate critical access controls mandated by SOX, HIPAA, SOC 2, and more, ensuring the right people have the right access to the right applications at the right time, with minimal time and manual effort.
- Ease of Use
- Automation
- Features
- Time-saving
- Customer Support
- Efficiency