Freshservice vs. Vendr
A side-by-side comparison based on G2 review data.
| Metric | Freshservice | Vendr |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 1,366 | 111 |
| Ease of use | 9.3 | 9.2 |
| Ease of setup | 9.0 | 9.0 |
| Quality of support | 9.1 | 9.7 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 75.644917 | 78.181818 |
| Small Business | 18.0% | 17.8% |
| Mid-Market | 60.9% | 69.2% |
| Enterprise | 21.1% | 13.1% |
| Total page views | 3,143 | 505 |
| Total LLM citations | 28,238 | 2,524 |
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface
Vendr
Vendr, a Vertice company, is a leading authority on software pricing and negotiation intelligence. Built on billions of dollars in verified SaaS spend, Vendr provides procurement and finance teams with trusted benchmarks and market insights, while also helping streamline negotiations and drive more informed software purchasing decisions.
- Time Saving
- Procurement Efficiency
- Time-saving
- Automation