Freshservice vs. Torii
A side-by-side comparison based on G2 review data.
| Metric | Freshservice | Torii |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 1,366 | 325 |
| Ease of use | 9.3 | 9.4 |
| Ease of setup | 9.0 | 9.0 |
| Quality of support | 9.1 | 9.5 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 75.644917 | 69.753086 |
| Small Business | 18.0% | 4.3% |
| Mid-Market | 60.9% | 77.1% |
| Enterprise | 21.1% | 18.6% |
| Total page views | 3,143 | 876 |
| Total LLM citations | 28,238 | 10,930 |
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface
Torii
Torii is security’s SaaS governance copilot, revealing every app and identity—shadow SaaS and AI included—and turning visibility into enforceable control. Security teams eliminate blind spots across their SaaS stack, compress exposure windows, automate access reviews and requests, and close audits on schedule with evidence. With Torii’s always-on agentic AI, you’ll get real-time alerts for new issues, while human-approved fixes ensure no wayward changes.
- Ease of Use
- Application Integration
- Automation
- SaaS Management
- Features
- Security