Freshservice vs. Substly
A side-by-side comparison based on G2 review data.
| Metric | Freshservice | Substly |
|---|---|---|
| Overall rating | 4.6 | 4.8 |
| Review count | 1,366 | 32 |
| Ease of use | 9.3 | 9.5 |
| Ease of setup | 9.0 | 9.7 |
| Quality of support | 9.1 | 9.8 |
| Meets requirements | 9.0 | 9.4 |
| NPS | 75.644917 | 93.75 |
| Small Business | 18.0% | 75.0% |
| Mid-Market | 60.9% | 25.0% |
| Enterprise | 21.1% | 0.0% |
| Total page views | 3,143 | 68 |
| Total LLM citations | 28,238 | 270 |
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface
Substly
Substly helps small and medium-sized companies reduce SaaS sprawl by providing an easily accessible overview and simplifying the processes around SaaS management. The product offers enterprise-level features at an entry-level price; this tool provides insights into SaaS usage and helps identify user frustrations. It also helps optimize SaaS spending by providing alerts before renewals and eliminating spending on unused accounts.
- SaaS Management
- Features
- Tracking Automation
- Visibility
- Ease of Use
- Usage Tracking