Freshservice vs. Setyl
A side-by-side comparison based on G2 review data.
| Metric | Freshservice | Setyl |
|---|---|---|
| Overall rating | 4.6 | 4.8 |
| Review count | 1,366 | 18 |
| Ease of use | 9.3 | 9.3 |
| Ease of setup | 9.0 | 9.4 |
| Quality of support | 9.1 | 9.7 |
| Meets requirements | 9.0 | 9.5 |
| NPS | 75.644917 | 94.444444 |
| Small Business | 18.0% | 29.4% |
| Mid-Market | 60.9% | 52.9% |
| Enterprise | 21.1% | 17.6% |
| Total page views | 3,143 | 108 |
| Total LLM citations | 28,238 | 200 |
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface
Setyl
Gain full visibility and control over your IT assets, software licenses, usage, and spend with Setyl. Setyl is an IT asset and license management (ITAM) platform, which connects to your existing systems with 100+ integrations. The platform gives you full visibility over your IT assets and equipment, software licenses, SaaS subscriptions, users, vendors, and spend in one centralized place — helping you understand the who, what, why, where, when, and stay in control. Use Setyl to: ✓ Gain full visibility over your hardware and software assets in one place.
- Ease of Use
- Intuitive
- Feedback
- Asset Management
- Efficiency
- Tracking