Freshservice vs. Sastrify
A side-by-side comparison based on G2 review data.
| Metric | Freshservice | Sastrify |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 1,366 | 88 |
| Ease of use | 9.3 | 8.9 |
| Ease of setup | 9.0 | 8.9 |
| Quality of support | 9.1 | 9.6 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 75.644917 | 63.636364 |
| Small Business | 18.0% | 13.6% |
| Mid-Market | 60.9% | 84.1% |
| Enterprise | 21.1% | 2.3% |
| Total page views | 3,143 | 129 |
| Total LLM citations | 28,238 | 981 |
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface
Sastrify
Sastrify is a procurement platform for Software-as-a-Service (SaaS) products. Sastrify helps companies get the best deals when buying and renewing SaaS subscriptions. The Sastrify platform enables procurement, tech, and finance teams to work together seamlessly, benefitting from best-in-class buying processes, partnerships with leading SaaS vendors, and an ever-growing database of price benchmarks. Backed by Endeit, FirstMark, HV Capital, Simon Capital, and TriplePoint Capital, Sastrify supports hundreds of clients globally, including OnRunning, Spendesk, and Babbel.
- Customer Support
- Ease of Use
- Cost Savings
- Simple
- Customer Experience
- Features