Freshservice vs. SailPoint
A side-by-side comparison based on G2 review data.
| Metric | Freshservice | SailPoint |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 1,366 | 264 |
| Ease of use | 9.3 | 8.8 |
| Ease of setup | 9.0 | 8.5 |
| Quality of support | 9.1 | 8.3 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 75.644917 | 74.015748 |
| Small Business | 18.0% | 5.7% |
| Mid-Market | 60.9% | 14.9% |
| Enterprise | 21.1% | 79.3% |
| Total page views | 3,143 | 2,031 |
| Total LLM citations | 28,238 | 10,465 |
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface
SailPoint
SailPoint is the leader in identity security for the modern enterprise. Harnessing the power of AI and machine learning, SailPoint automates the management and control of access, delivering only the required access to the right identities and technology resources at the right time. Our sophisticated identity platform seamlessly integrates with existing systems and workflows, providing the singular view into all identities and their access. We meet customers where they are with an intelligent identity solution that matches the scale, velocity and environmental needs of the modern enterprise.
- Ease of Use
- Features
- Security
- Identity Management
- Integrations
- Access Control