Freshservice vs. Productiv
A side-by-side comparison based on G2 review data.
| Metric | Freshservice | Productiv |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 1,366 | 76 |
| Ease of use | 9.3 | 8.9 |
| Ease of setup | 9.0 | 8.7 |
| Quality of support | 9.1 | 9.5 |
| Meets requirements | 9.0 | 8.5 |
| NPS | 75.644917 | 75.675676 |
| Small Business | 18.0% | 2.6% |
| Mid-Market | 60.9% | 38.2% |
| Enterprise | 21.1% | 59.2% |
| Total page views | 3,143 | 311 |
| Total LLM citations | 28,238 | 4,476 |
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface
Productiv
Productiv is used by IT and security leaders who are expected to say “yes” to AI innovation while keeping company data safe, compliant, and in budget. AI is already inside your SaaS stack (you just can’t see it clearly). Productiv gives you a single system of record for all SaaS and AI usage so you can identify AI tools, understand how they use your data, and put real guardrails in place without slowing the business down. The platform pulls together SSO, expense, contracts, security signals, and usage analytics into one view of every application, feature, user, and team.
- Ease of Use
- SaaS Management
- Features
- Application Integration
- Data Analytics
- Customer Experience